What Do Satisfied Customers Think About Bike Cycles?
I bought a tire tube here last week for my daughters bike. I could not get the tire to sit correctly on the rim during install. After an hour messing around with it, I walked into Bike Cycles and they had it fixed in 2 minutes. Thanks for the great service Zack and Jackson!
The last time I was in the shop they helped me with a surprise gift for my husband, but that is the norm as they are always great EVERY TIME I need help with a bike related question or purchase. I would highly recommend Shawn's bike store "Bike Cycles" for anyone needing a bike store's services.
Have to say it was the second bike shop ive been to and Shawn hooked me up. Great atmosphere and positive attitude. Can't see you going wrong with getting a bike from here.
I've known the owner of this shop for over 30 years. I was reminded again today when he tweaked my bike to perfect my comfort that he is one of the most honest, helpful and knowledgeable individuals in his field and he strives for these characteristics in his staff as well. I highly recommend.
I have purchased 4 bikes from Bike Cycles. The sales, assembly, and service and repair have been excellent. I would highly recommend using them for all your biking needs. Shawn's team goes out of their way to help you stay on your bike.
Ordered a bike directly through Specialized and had it delivered here to be set up. Got an email from Specialized that the bike had been delivered to Bike Cycles and it should be ready in 2-3 days. To my pleasant surprise though - these guys called me about an hour after that email saying it was ready for me to pick up! Couldn't believe how fast they were able to get everything set up. Bike was set up perfectly, and everyone in the shop was very courteous. Great to know I have a knowledgeable and efficient shop right here in Wilmington.
- Ben G
Shawn took time to make sure I was fitted properly for the bike I needed. I was a complete “newbie” to cycling but this shop never made me feel inferior, they are always helpful every single visit. Go there, you won’t regret it.
Incredible staff, friendly, has sold and serviced a number of bikes for our family. And they work hard for the cycling community to extend bike paths and increase rider safety. Great shop.
Great knowledgeable staff!!! The owner is involved in the community & truly is living his dream each day. Apparent in the way you’re treated when you walk in and spend thousands or nothing. I’ve had a personal experience in which I was ready to spend a lot of money. But the right answer was a $10 fix. Bike Cycles staff pointed me in the right direction & educated me along the way. Thanks Guys!!!!
- Sean H
The product selection is great, but it’s the staff’s knowledge base and service at Bike Cycles that makes the difference for me. They’ve helped me get the right bikes and accessories, then showed me how to properly use and care for them. Highly recommend!
When I came into town from Texas for the IMNC 70.3, Shawn and his crew at Bike Cycles got my bike primed and ready. The staff was super friendly and helpful, and treated everyone that came in the door like they were the most important customer they've ever had. Phenomenally great service. Keep up the great work Shawn and team.
I rarely review places, but this team deserves a five-star review. I’ve brought my bike in a couple of times for maintenance, and each time, the staff have been super-friendly and knowledgeable. Also, they have never allowed me to pay for maintenance that I didn’t need.
Bike had been acting weird. They checked out my bike right away. Tightened everything, put air in my tires, and fixed it right up! Great service.
Had an old bike we weren't using because the brakes never worked properly. Took the bike in to Bike Cycles to check it out. Within 15 mins, Zack, the sales manager, had the brakes fixed, charged me a reasonable fee, and had me out the door! Highly recommend this place.
I’m from out of town and needed to get my Trek bicycle serviced. I was willing to leave my bike if requested but the folks at Bike Cycles were able to work me in immediately. 8 minutes later my bike was in great working condition and because the repair was so simple there was no charge; unexpectedly great service from a shop with whom I’ve never made a purchase. Check them out next time you have a cycling need.
I've been taking my Trek Hybrid to these gents since I moved to the area. I trust them and their knowledge. Best prices around. Jackson and Zachary are good guys, always a pleasure to work with. Thank you.
I rented a bike here and i have to say it was one of the easiest experiences! The online reservation process was perfect and the staff was very helpful which made it quick and easy. Would highly recommend to my friends and when i am ready to buy a road bike I will definitely buy here.
- Ed W
Great bike shop! These guys take great care of their customers. If you've never been fitted for a bike by Jon you need to do it.... it will change your life - swear to God.
Great place. I rented a Specialized Allez when I was in town. The whole team was nice and welcoming. Shawn the owner is very down to earth and is an all around good guy.
Best bike shop in Wilmy. Owner and staff very knowledgeable about bikes. Rented a fatbike for their US Open Fatbike Beach Championship. Got about 3 extra days of riding the fatty. Their service is a bit expensive. Would recommend going here.
- Ja B
I am very pleased with this company! They picked up my recumbent, checked it out and notified me what needed fixing and what cost would be before they fixed it. Then that night they called to let me know it was completed and they would bring it back to me the next morning! Everyone I spoke to and dealt with were very nice and aimed to please the customer! I recommend Bike Cycles one hundred % .
John drove to pick-up our bike, & he was able to fix the warped back tire on the spot. The service is awesome & I will definitely be buying my next bike here from this experience! Thanks Bike Cycles.
Great guys to deal with. Have always been able to quickly address any issues I bring in with a one of my bikes. Highly recommend them for bike fitting as well. After my fitting, my knee pain disappeared.
Went in to have a new groupset installed. The entire staff was very courteous, and non-condescending about my bike. They recommended the best and most economical way to improve my bike (TREK CROSSRIP ELITE) and Jon Bisnette did an excellent fitting, spent a lot of time with me, tweaking everything. Rides like a different bike. Can't say enough good things about this group of guys. Would highly recommend them to anyone looking for an upgrade or new bike.
Go to this shop and have Jon fit your bike. My bike feels so much better. Wow. This place is great but Jon is awesome. I had a lot of pain and problems with my bike. Jon is awesome, he fit my bike and it's instantly better. He is friendly and super knowledgable. Really, a master. This is my new bike shop. A great place.
Body Geomerty Fit with Jon was great! He really takes his time and ensures you are comfortable before you leave. Customer service in Bike Cycles is top notch and the owner Shawn Spencer is engaged in every aspect of the business. Shawn is also a veteran and this shop is very veteran friendly. Wouldn't shop anywhere else for my bike needs. Bring on IMNC!!
- Stuart Whitman