Customer Support for Bike Cycles

Need help?

For questions or comments regarding orders or products, please reach out to us via email, [email protected]

Company details

Bike Cycles
6801 Parker Farm Drive, #145
Wilmington, NC 28405

[email protected]
For general inquiries
Typically replies within 20 minutes

Mon-Fri: 9am to 8pm
Sat: 11am to 6pm
Sun: 11am to 5pm

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Frequently asked questions

1. Flat Tire
1.1 What caused my flat tire?

     Flat tires can be caused by numerous objects or circumstances in our area.  One of our primary causes is the Sand Spur or Cenchrus tribuloides Linnaeus.  These little seed pods can and will puncture your inner tube by embedding themselves in your tire.  If you ride any of our paths or trails in the area beware of these weeds along your route and if you see any in your tires, carefully flick them off your tire with some sort of tool.  We say carefully as they will quickly stick in your fingers.

     Another cause of a hole in a tube is riding with low pressure.  This primarily causes two types of flats, torn valve stems and pinch flats.

     Other types of punctures are more obvious and occur from objects penetrating the tire and making a hole in the tube.  Make sure you know what caused your flat prior to installing your new tube.

Shop Location & Operating Hours

(next to the Harris Teeter on Military Cutoff Rd.)

Bike Cycles

6801 Parker Farm Drive #145
Wilmington, NC

OPEN: Mon, Tues, Thurs, Fri 12-6pm; Sat 12-5pm
CLOSED: Wednesday & Sunday -- riding with our families :)