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What Do Satisfied Customers Say About Bike Cycles?

Bike cycles is in my opinion the best bike shop in Wilmington, and the best specialized dealer in north and South Carolina. I came from Charleston to buy a bike from them. The staff is very knowledgeable and everyone I dealt with was kind and excellent service! I love this place!

-Matty B.

The last time I was in the shop they helped me with a surprise gift for my husband, but that is the norm as they are always great EVERY TIME I need help with a bike related question or purchase. I would highly recommend Shawn's bike store "Bike Cycles" for anyone needing a bike store's services.

Karen P.

My husband and I stopped in to ask for help getting an issue with an old bike evaluated. Caleb was more than happy to help us. He was incredibly nice and even spent time showing us a few new bikes. He also took two outside for my husband to test ride. He never pressured us to buy anything. Both gentlemen working at this shop were incredibly nice. We are very likely to return soon to purchase new bikes. You will have a good experience here. Would definitely recommend!!! #nicehumans

- Heather B.

Can’t say enough good things. I’ve been to at least 4 local bike shops and this is the best.
Great service and incredibly helpful and friendly. I know little to nothing when it comes to bikes and they are always informative and kind.

- Ben F.

I have purchased 4 bikes from Bike Cycles. The sales, assembly, and service and repair have been excellent. I would highly recommend using them for all your biking needs. Shawn's team goes out of their way to help you stay on your bike.

Daniel J.

Ordered a bike directly through Specialized and had it delivered here to be set up. Got an email from Specialized that the bike had been delivered to Bike Cycles and it should be ready in 2-3 days. To my pleasant surprise though - these guys called me about an hour after that email saying it was ready for me to pick up! Couldn't believe how fast they were able to get everything set up. Bike was set up perfectly, and everyone in the shop was very courteous. Great to know I have a knowledgeable and efficient shop right here in Wilmington.

- Ben G.

Shawn took time to make sure I was fitted properly for the bike I needed. I was a complete “newbie” to cycling but this shop never made me feel inferior, they are always helpful every single visit. Go there, you won’t regret it.

Dee V.

Incredible staff, friendly, has sold and serviced a number of bikes for our family. And they work hard for the cycling community to extend bike paths and increase rider safety. Great shop.

- John B.

Great knowledgeable staff!!! The owner is involved in the community & truly is living his dream each day. Apparent in the way you’re treated when you walk in and spend thousands or nothing. I’ve had a personal experience in which I was ready to spend a lot of money. But the right answer was a $10 fix. Bike Cycles staff pointed me in the right direction & educated me along the way. Thanks Guys!!!!

Sean H.

The product selection is great, but it’s the staff’s knowledge base and service at Bike Cycles that makes the difference for me. They’ve helped me get the right bikes and accessories, then showed me how to properly use and care for them. Highly recommend!

- Steve K.

When I came into town from Texas for the IMNC 70.3, Shawn and his crew at Bike Cycles got my bike primed and ready. The staff was super friendly and helpful, and treated everyone that came in the door like they were the most important customer they've ever had. Phenomenally great service. Keep up the great work Shawn and team.

- Jeremy A.

I rarely review places, but this team deserves a five-star review. I’ve brought my bike in a couple of times for maintenance, and each time, the staff have been super-friendly and knowledgeable. Also, they have never allowed me to pay for maintenance that I didn’t need.

Will V.

The best customer service ever!! We showed up with a flat stroller tire.  Zach saved our day so my sons and I could go walk the loop together on a school holiday.  I highly recommend.  Thank you Zach!

-Pepper E.

Had an old bike we weren't using because the brakes never worked properly. Took the bike in to Bike Cycles to check it out. Within 15 mins, Zack, the sales manager, had the brakes fixed, charged me a reasonable fee, and had me out the door! Highly recommend this place.

Colleen C.

What a wonderful store!!! I came in to have my bike serviced and found both the people in the store to be very knowledgeable and helpful. The store was well stocked too. I would not hesitate to come back again and highly recommend it!

- Diane W.

I've been taking my Trek Hybrid to these gents since I moved to the area. I trust them and their knowledge. Best prices around. Jackson and Zachary are good guys, always a pleasure to work with. Thank you.
- Adam

I rented a bike here and I have to say it was one of the easiest experiences! The online reservation process was perfect and the staff was very helpful which made it quick and easy. Would highly recommend to my friends and when i am ready to buy a road bike I will definitely buy here.

- Ed W.

Great place. I rented a Specialized Allez when I was in town. The whole team was nice and welcoming. Shawn the owner is very down to earth and is an all around good guy.

- L. Brim

John drove to pick-up our bike, & he was able to fix the warped back tire on the spot. The service is awesome & I will definitely be buying my next bike here from this experience! Thanks Bike Cycles.

- Emily Y.

I am very pleased with this company! They picked up my recumbent, checked it out and notified me what needed fixing and what cost would be before they fixed it. Then that night they called to let me know it was completed and they would bring it back to me the next morning! Everyone I spoke to and dealt with were very nice and aimed to please the customer! I recommend Bike Cycles one hundred % .

- Kay W.

Great guys to deal with. Have always been able to quickly address any issues I bring in with a one of my bikes. Highly recommend them for bike fitting as well. After my fitting, my knee pain disappeared.

Jason W.

Went in to have a new groupset installed. The entire staff was very courteous, and non-condescending about my bike. They recommended the best and most economical way to improve my bike (TREK CROSSRIP ELITE) and Jon Bisnette did an excellent fitting, spent a lot of time with me, tweaking everything. Rides like a different bike. Can't say enough good things about this group of guys. Would highly recommend them to anyone looking for an upgrade or new bike.

William R.

Go to this shop and have Jon fit your bike. My bike feels so much better. Wow. This place is great but Jon is awesome. I had a lot of pain and problems with my bike. Jon is awesome, he fit my bike and it's instantly better. He is friendly and super knowledgeable. Really, a master. This is my new bike shop. A great place.

Curt A.

Body Geometry Fit with Jon was great! He really takes his time and ensures you are comfortable before you leave. Customer service in Bike Cycles is top notch and the owner Shawn Spencer is engaged in every aspect of the business. Shawn is also a veteran and this shop is very veteran friendly. Wouldn't shop anywhere else for my bike needs. Bring on IMNC!!
Stuart W.

I had my e bike shipped to this store for assembly. They did a expert job and the service when I picked the bike up was excellent. The staff assisted me in loading the bike in my truck and securing it for transport.
I would highly recommend this bike shop for their excellent service.
-Robert H.